sona01 Terms and Conditions

General Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the authority operating the sona01 platform ("Company", "we") and any user of the platform ("User", "you"). By accessing, registering, or using the service through the sona01 website, mobile version, or any other digital medium, you are considered to have given your consent to these Terms.

The key definitions used in this document are as follows:

• "Platform" — The sona01.cam website and all services connected to it.
• "Account" — The user's registered personal profile through which the platform's features are accessed.
• "Funds" — The amount of money deposited or earned in the account (Bangladeshi Taka, BDT).
• "Bonus" — Any promotional credit, cashback, or reward given by the Company.
• "Gaming Activity" — Any casino game, sports betting, or related activity conducted on the platform.

These Terms are written in Bengali and apply to players in Bangladesh. In the event of any dispute, this Bengali version shall be considered final.

Eligibility and Age Verification

To open an account and participate in gaming activities on the sona01 platform, users must meet the following eligibility requirements:

• You must be at least 21 years old. This platform is strictly prohibited for minors.
• You must be a resident of Bangladesh and must not reside in any jurisdiction where online gaming is illegal.
• You may only have one account registered in your own name. Operating multiple accounts is strictly prohibited.
• You must register under your own identity — registration on behalf of someone else or as a third party is not permitted.

At the time of registration or at any stage, the Company may request a National Identity Card (NID), passport, or birth registration certificate to verify age and identity. The Company reserves the right to temporarily or permanently close an account if the required documents are not submitted within the specified time.

If it is later proven that the user provided incorrect or false information when opening the account, the account will be closed immediately and any unearned bonuses or profits will be forfeited.

Account Registration and Security

To complete the registration process at sona01, the user must provide accurate and current personal information, including full name, date of birth, email address, and mobile number. It is the user's responsibility to notify customer support immediately if any information changes after registration.

Password and Account Security

It is entirely your own responsibility to keep your account password confidential. You must not share your account password with any third party. You are responsible for all activities carried out from your account. If you suspect that your account has been accessed without authorization, please contact us immediately through our 24/7 live chat support.

Account Suspension

The Company reserves the right to suspend or close an account without prior notice in the following circumstances:

• In the event of a breach of any provision of the Terms.
• If fraud or deceptive activity is suspected.
• If there are indications of money laundering or illegal financial activity.
• If evidence is found of operating more than one account.

Deposits, Withdrawals, and Payment Policy

For financial transactions on the sona01 platform, bKash, Nagad, and Rocket payment methods are currently accepted. All transactions are completed in Bangladeshi Taka (BDT).

Deposit Terms

• Minimum deposit amount: ৳500 (for each method).
• For deposits, you must only use a mobile banking account registered in your own name.
• Third-party deposits are strictly prohibited and any such transactions will be rejected and returned.

Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals will only be sent to the mobile number that was used to make the deposit.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals may be delayed while a verification process is underway.
• Wagering requirements must be met to withdraw funds earned from bonuses.

The Company may request additional identity verification documents if needed. As part of anti-money laundering policy, additional review may be carried out for large withdrawals.

Bonuses and Promotional Offers

sona01 offers bonuses and promotional offers to users from time to time. The following terms and conditions apply to the use and withdrawal of these bonuses.

Welcome Bonus

New users will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus (total balance ৳2,000). A 10x wagering requirement must be completed to withdraw this bonus.

General Bonus Terms

• Each bonus offer has a specific validity period and any unused bonus will be cancelled after it expires.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• The Company reserves the right to cancel a bonus and suspend an account if evidence of bonus abuse is found.
• Any attempt to claim bonuses from multiple accounts will be considered fraudulent activity.

VIP Cashback Program

We have a 5-tier VIP program for regular players: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%), and Diamond (up to 1.0%). Progression through tiers depends on gaming activity and the Company's assessment. Cashback is added directly to the account balance.

Gaming Policy and Fair Play

All games on the sona01 platform are operated fairly and transparently. We work in partnership with trusted game providers (including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others). All games use Random Number Generator (RNG) technology, which keeps every outcome completely independent and free from being predictable.

Users are required to follow the gaming policies below:

• Using any automated software, bots, or scripts to play games is strictly prohibited.
• If a game vulnerability or bug is identified, it must be reported to the support team immediately and taking advantage of it must be avoided.
• Coordinating with other players to gain an advantage against the Company is not permitted.
• If a game result is affected by a technical issue, the Company reserves the right to void the relevant transactions.

Prohibited Activities

The following activities are strictly prohibited on the sona01 platform and will result in account cancellation and forfeiture of funds:

• Operating an account using a false or fake identity.
• Opening or operating multiple accounts.
• Bonus abuse — such as repeatedly claiming welcome bonuses using multiple names or payment methods.
• Using the platform for money laundering or any other illegal financial purpose.
• Any attempt to hack, phish, spread viruses, or damage the platform's infrastructure.
• Attempting unauthorized access to other users' accounts.
• Collecting data from the platform for commercial purposes or selling it to third parties.

If evidence of such activity is found, the Company may close the account, forfeit funds, and take applicable legal action without any prior notice.

Responsible Gaming

sona01 places the highest priority on responsible gaming. We believe that gaming should be an entertainment activity and should not in any way cause financial hardship or mental distress.

The following tools are available on our platform to protect users:

• Self-set Limits — The ability to set daily, weekly, or monthly deposit limits.
• Self-exclusion — The option to temporarily close your own account for a specified period.
• Break Feature — A facility to take a break from the platform for a set period of time.

If you feel your gaming habits are getting out of control, please contact our 24/7 live chat support. For more information, read our Responsible Gaming page.

This platform is for those aged 21 and over only. The use of parental control software is recommended to protect minors.

Privacy and Data Protection

The protection of your personal information is of the highest importance to us. We use modern SSL encryption technology to keep all your data secure. To learn more about how your personal and financial information is collected, stored, and used, read our Privacy Policy.

In brief, we collect your information for the following reasons:

• Account verification and identity confirmation.
• Processing financial transactions and preventing fraud.
• Fulfilling legal obligations (AML/KYC).
• Improving customer service.

We do not sell your information to any third party. However, limited information may be shared with trusted partners for technical service or legal compliance purposes.

Copyright and Intellectual Property

All content on the sona01 platform — including logos, designs, software, text, game interfaces, images, and audio-visual elements — is the Company's exclusive intellectual property or is used under appropriate licenses.

Users may not do the following:

• Copying, reproducing, or distributing any part of the platform.
• Using sona01's brand name, logo, or trademark without permission.
• Attempting to reverse engineer the platform's source code or technical infrastructure.

Limitation of Liability

sona01 is always committed to operating a safe and reliable platform. However, the company's liability will be limited in the following circumstances:

• Loss caused by internet connection issues, device failure, or power outages.
• Temporary service disruptions due to technical errors.
• Account security risks arising from the user's own negligence or carelessness.
• Financial loss resulting from the user's own gaming decisions.

The company's maximum liability shall in no case exceed the total amount deposited in the user's account during the period of the relevant dispute.

Amendment and Termination of Terms

The company reserves the right to amend, change, or update these terms at any time. In the case of significant changes, users will be notified in advance via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

Regarding termination of agreement:

• The user may request account closure at any time via live chat.
• All valid funds must be withdrawn before the account is closed.
• In the event of a breach of terms, the company may close the account without prior notice.

Dispute Resolution

For any dispute or complaint related to use of the platform, users are requested to first contact our customer service team. Our support team provides assistance in Bengali 24/7 and is able to resolve most disputes through direct discussion.

Complaint resolution process:

• Step 1: Notify the support team via live chat or email.
• Step 2: The support team will provide a formal response within a set timeframe.
• Step 3: If necessary, the matter will be escalated to senior management.

During dispute resolution, users are advised to keep detailed records of the relevant transaction, including the date and screenshots.

Contact

If you have any questions, comments, or complaints about these terms, please contact us through the following:

• Live Chat: Direct support in Bengali, 24/7.
• Email: [email protected]

We try to respond to all inquiries as quickly as possible in accordance with Bangladesh Standard Time (BST, UTC+6).