Frequently Asked Questions
Answers to all your questions at sona01
From opening an account to depositing via bKash, claiming bonuses, game rules, and security — read detailed answers to everything in English.
sona01 is a reliable platform built for online gaming players in Bangladesh. This FAQ page brings together answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, bonus terms, game rules, and responsible gaming. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at sona01 you need an active mobile number, an email address, and a strong password. The registration process is entirely online and can be completed in just a few minutes. Your national ID information may be required to verify your account.
The sona01 platform is only for users aged 21 and above. You will need to confirm your age during registration. Minors are not permitted to open an account, and any violation of this condition will result in account termination.
No, each user may hold only one account. If multiple accounts are found under the same person, all accounts will be suspended and any stored balance may be forfeited. sona01's fair play policy ensures equal opportunity for everyone.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, get assistance via 24/7 live chat.
The account verification or KYC process confirms the user's identity and prevents fraud. Once you submit a photo of your national ID or passport, verification is usually completed within a short time. Having verification done makes the withdrawal process faster.
Deposits and Withdrawals
Deposits from bKash to sona01 generally arrive in your gaming wallet instantly or within just a few minutes. Occasional minor delays may occur due to network or server issues. The minimum deposit amount is ৳500. If you have a problem, contact live chat with your transaction ID.
Yes, sona01 accepts deposits via all three mobile banking methods — bKash, Nagad, and Rocket. The minimum deposit amount is ৳500 for all three methods. The deposit process is the same — go to the deposit page, choose your preferred method, and follow the instructions.
Withdrawals from sona01 are generally completed within 10 to 45 minutes. Having your account verification done makes withdrawals faster. The minimum withdrawal amount is ৳800. If you do not receive your funds within the expected time after making a request, contact live chat.
sona01 does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket) may apply their own standard charges. Contact the relevant operator for the latest fee information.
A withdrawal may be cancelled or delayed due to incomplete account verification, unmet bonus wagering requirements, or a mismatch in information. Contact our 24/7 live chat with the correct transaction ID and we will resolve it quickly.
Withdrawal limits depend on your account verification level and VIP status. Higher VIP tiers (such as Platinum or Diamond) have higher withdrawal limits. Contact live chat support to find out your specific limit.
Games and Rules
To bet on BPL or IPL matches, log in to sona01 and go to the cricket section. Select the match you want and browse the available markets — match winner, total runs, top batsman, and more. Enter your stake and confirm. Bets can be changed or cancelled up until the match starts.
To play slot games, go to the slots section of sona01. Choose games from top developers such as PG Soft, Pragmatic Play, or JILI. Set your bet amount and press the spin button. You can view the paytable and rules for each game from within the game itself.
RTP (Return to Player) is a theoretical measure of a game's long-term average payout rate. A higher RTP means theoretically more return, but in the short term each session's result can be entirely different because it is controlled by RNG. RTP is a general indicator for a game — it does not guarantee winnings.
Yes, sona01 is mobile-friendly. Visit sona01.cam directly from any Android or iOS browser to enjoy the full experience — the same games, deposits, and withdrawals that work on desktop all work on mobile too. No separate app download is needed.
In live casino, you play with real dealers via live video streaming. Live tables from top providers such as Evolution Gaming and Ezugi offer baccarat, blackjack, roulette, and many other games. A good internet connection gives you the smoothest experience.
Bonuses and Promotions
You get a 100% bonus on your first deposit at sona01, up to a maximum of ৳8,000. For example: deposit ৳1,000 and you receive a ৳1,000 bonus, giving you a total balance of ৳2,000. To get the bonus, open a new account and make your first deposit. The bonus is added to your wallet automatically.
A wagering requirement is the condition specifying how many times you must bet the bonus amount before you can withdraw it. The wagering requirement for the sona01 welcome bonus is 10x. This means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before you can withdraw.
sona01 has 5 VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each tier: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at Diamond. You can move up to higher tiers by playing regularly.
Bonus balance can be used to bet on most games, but for some games the bonus contribution towards wagering calculations may differ. Slots and cricket betting generally contribute in full. Check the bonus terms for specific games or ask in live chat.
Yes, sona01 offers special promotions during Eid, Pohela Boishakh, and major tournaments — such as deposit bonuses, free spins, or increased cashback. Check the promotions section of the site regularly for the latest offers and get updates via live chat.
Safety and Responsible Gaming
sona01 uses SSL encryption technology to keep your personal and financial information secure. All transactions are processed through encrypted channels. Our server security measures are updated regularly to prevent any unauthorized access.
All games at sona01 are run by a certified Random Number Generator (RNG), which ensures completely impartial and unpredictable results. No party — neither player nor operator — can predetermine the outcome. This follows international fair play standards.
Yes, sona01 offers a self-exclusion facility. You can suspend your account for a specific period or permanently if you wish. To use this facility, contact our 24/7 live chat support and let us know your decision — we will act immediately.
Responsible gaming means playing in a controlled way for entertainment and staying within personal limits. sona01 provides tools for setting betting limits, self-exclusion, and raising awareness. If problematic gaming is identified, our support team is ready to help. Visit the responsible gaming page to learn more.
Yes, sona01 live chat support is available 24 hours a day, 7 days a week. Support agents are fully capable of communicating in Bengali. You can also send an email to [email protected]. Our goal is to provide a fast and accurate resolution to every query.
Still have questions? Contact support
Our Bengali support team is by your side 24/7. Get instant help via live chat or send your question by email.
Email: [email protected] | For users aged 21+ only