sona01's Privacy Policy

Definitions and Scope

In this policy, "personal information" means any information that can directly or indirectly identify you. This includes your name, email address, phone number, date of birth, identity document details, financial transaction records, and browsing behaviour. This policy applies equally to all services, sub-domains, and mobile-optimised versions operated under the sona01.cam domain. This policy has no effect on third-party websites.

What Information We Collect

At various stages of our relationship with you, we may collect the following information:

• Registration information: Name, email address, mobile number, date of birth, and your chosen password.
• Identity verification information (KYC): Copies of your national ID, passport, or birth registration certificate, a selfie photo, and proof of address.
• Financial information: Your bKash, Nagad, or Rocket number and transaction history (we do not store card numbers or bank account numbers).
• Usage information: IP address, device type, browser, operating system, pages visited, session duration, and click patterns.
• Communication information: Records of what you discuss with us via live chat or email.
• Cookie and tracking data: Information collected from session cookies, performance cookies, and functional cookies.

How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us yourself by filling in registration forms, going through the KYC verification process, or contacting our support team.
• Automatically collected: Our server logs, cookies, and similar technologies automatically record your browsing and gaming activity.
• Via payment processors: Transaction confirmation details from authorised payment partners when you complete a transaction.
• From third parties: From authorised third-party providers for fraud prevention and identity verification purposes.

Purpose of Using Your Information

Your collected information is used only for the following legitimate purposes:

• Creating, verifying, and managing accounts and confirming your identity.
• Processing financial transactions including deposits and withdrawals, and preventing fraudulent activity.
• Contacting you about important matters related to your account, providing support, and resolving complaints.
• Implementing responsible gaming policies and managing self-exclusion or limit-setting when needed.
• Meeting legal and regulatory obligations, maintaining records, and supporting audits.
• Monitoring and improving platform performance and enhancing the user experience.
• Informing you about applicable bonuses and promotional offers, with your prior consent.

Sharing and Disclosure of Information

sona01 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following limited circumstances:

• Service providers: With payment processors (bKash, Nagad, Rocket), KYC verification services, and technology infrastructure providers — only the information necessary for them to fulfil their responsibilities.
• Legal authorities: Where mandatory disclosure is required under a court order, government investigation, or applicable law.
• Fraud prevention: Where disclosure of information is essential to the investigation of financial crime or identity fraud.
• Business changes: In the event of a company merger, acquisition, or asset transfer — while maintaining the protections of this policy.

All third-party service providers operate under strict confidentiality agreements consistent with this policy.

Data Security Measures

sona01 uses industry-standard technology and processes to protect your information:

• SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption, ensuring the security of information between your browser and our servers.
• Encrypted storage: All sensitive information stored is kept in encrypted databases with controlled access.
• Access controls: Only authorised staff can access the information needed for their specific role.
• Regular audits: Regular technical reviews are conducted to ensure the effectiveness of security measures.
• Firewall and intrusion detection: Advanced network security measures protect against unauthorised access.

Cookie Policy

sona01.cam uses cookies and similar technologies that help improve your browsing experience. The types of cookies we use:

• Essential cookies: These are necessary for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Remember your language preference, theme setting, and other personalised settings.
• Analytical cookies: Monitor page usage and performance — no personal information is attached.

You can control cookie acceptance at any time by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Retention Period

We retain your information only for as long as necessary or legally required:

• Active account: All information is retained while your account remains active.
• Closed account: Financial records and identity verification information may be retained for a set period after account closure in accordance with legal requirements.
• Transaction information: Records of financial transactions may be retained for an extended period for fraud prevention and legal compliance purposes.
• Support communications: Communication records are kept for a reasonable period to help improve customer service quality and assist in resolving disputes.

Your Rights

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you. Submit a request through support at any time.
• Right to correction: You can request correction of any inaccurate or outdated information in your records.
• Right to deletion: In certain circumstances you may request deletion of your information, though it may not be possible to delete all information where legal obligations exist.
• Right to restrict processing: In certain cases you may request that the use of your information be restricted.
• Withdrawal of consent: You may withdraw consent at any time from processing based on consent (such as marketing communications).

To exercise these rights, contact us at [email protected]. We will try to respond in a timely manner in accordance with applicable law.

Protection of Minors

sona01 is for persons aged 21 and above only. We do not knowingly collect information from minors. The account registration process includes an age verification step. If we learn that a person under 21 has opened an account, that account will be closed immediately and the related information will be deleted. If a parent or guardian suspects their child is using this platform, please notify our support team immediately.

Policy Changes and Updates

sona01 may update this privacy policy from time to time. For any significant changes:

• The update date will be clearly stated at the top of this page.
• A notification may be sent to your registered email for important changes.
• Continuing to use the platform after changes means you have accepted the updated policy.
• Previous versions of the policy may be available upon request.

You are advised to check this page regularly, especially before each login.