For ages 21+

sona01 Responsible Gaming — Your Safety Is Our Priority

Gaming is for fun — not for stress. Use deposit limits, self-exclusion, and time-out features at sona01 to play responsibly, and contact our 24/7 support directly if you ever need help.

Why is Responsible Gaming Important?

Online gaming is an entertainment activity that can be enjoyable when approached the right way. However, when it goes beyond the bounds of entertainment, it can have a negative impact on personal, family, and financial life. sona01 believes every player has the right to play in a safe and controlled environment.

Our responsible gaming policy is built with that goal in mind. We want you to always game consciously, stay within your budget, and keep gaming as a source of fun — not as a livelihood or a way to relieve stress.

Remember while playing at sona01: responsible gaming is not just about protecting yourself — it is equally important for the protection of your family and loved ones.

Core Principles

Gaming is for entertainment only — not as a source of income
Only bet money you can afford to lose without it affecting you
Set a time and money limit before each session
Do not bet more to chase your losses
Never game with borrowed money or funds meant to pay bills

Our Protection Tools

sona01 provides several effective tools to keep you in control that you can use at any time.

Deposit Limit

Set a limit on how much you can deposit each day, week, or month. Once set, a limit takes only a few minutes to take effect, but increasing it requires a 24-hour wait — which protects you from impulsive decisions. Contact our live chat to set a limit.

Time-Out Break

Need a break? Take a time-out from 24 hours to 6 weeks. During a time-out, you will not be able to log in to your account or carry out any financial activity. Your balance will remain safe and your account will be automatically reactivated once the time-out ends.

Self-Exclusion

Choose self-exclusion if you need a long-term break. Exclusion can last from 6 months to 5 years. During exclusion, your account will be completely inactive and you will not receive any promotional emails or communications. Apply for self-exclusion through our support team.

Loss Limit

Set a cap on how much you can lose within a given period. Once the loss limit is reached, no further bets can be placed for that period. This is one of the most effective ways to manage your budget. Contact our 24/7 live chat to activate a loss limit.

24/7 Support

Whenever you need help, day or night, our Bangla support team is here for you. Chat with us directly via live chat or write to us at [email protected]. We fully protect your privacy and offer assistance without judgment.

Age Verification — 21+

sona01 is for individuals aged 21 and above only. We verify age at registration and may request additional identity verification in any case of doubt. Accounts belonging to underage users will be closed immediately and associated funds will be returned.

Signs of Problem Gaming

Gaming problems develop gradually and are often difficult to recognise from the outside. If you or someone you know shows the signs below, please seek help.

If you notice these signs, please contact sona01 live chat or activate self-exclusion.

Feeling the urge to bet more to win back lost money
Hiding the amount you game from family or friends
Spending money meant for everyday living expenses on gaming
Repeatedly trying to stop gaming but failing
Feeling anxious, irritable, or restless when not gaming
Prioritising gaming over work, studies, or relationships
Taking on debt or borrowing money from others to fund gaming

Steps to Protect Yourself

To ensure responsible gaming, sona01 recommends following some effective habits:

Set a Budget

Decide before you play how much you are willing to spend at most. End your session once you reach that limit.

Respect Time Limits

Set a maximum duration for your gaming session in advance and use an alarm. Avoid long sessions.

Take Regular Breaks

Take at least a 15-minute break every hour. Get up, walk around, drink some water, and refresh yourself.

Consider Your Mental State

Never game when you are under stress, feeling anxious, have been drinking, or are in any other unfavourable state of mind.

Transaction Limits

sona01 has set minimum limits for deposits and withdrawals to support responsible gaming.

Transaction Type	Minimum Amount	Payment Methods	Timeframe
Deposit	৳500	bKash, Nagad, Rocket	Instant
Withdrawal	৳800	bKash, Nagad, Rocket	10–45 minutes

Contact our live chat if you would like to lower your deposit limit further.

Protection of Minors

sona01 strictly prohibits gaming by anyone under the age of 21. It is important for parents and guardians to play an active role in keeping minors away from online gaming.

If there are children or teenagers in your home, the following measures are recommended:

Use a PIN or password on your devices and do not share them with others
Always log out of your gaming account and keep password saving disabled
Use internet filtering software that blocks adult sites
Have open conversations with children about the risks of online gaming and gambling

If an underage user is identified

If an account holder is found to be under the age of 21, sona01 will immediately:

Permanently close the account
Cancel all bonuses and winnings
Arrange to return the original deposited funds
Prohibit the opening of any new account in the future

For Ages 21+ Only

By registering at sona01, you confirm that you are 21 years of age or older.

Questions About Responsible Gaming

Contact our 24/7 live chat and tell us your preferred deposit limit (daily, weekly, or monthly). Our support team will activate the limit on your account within a few minutes. Reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Yes. When activating self-exclusion, you can request a withdrawal of any remaining balance in your account. Terms and conditions apply to funds received as bonuses. No new deposits or gaming will be possible during the self-exclusion period.

A time-out is a temporary break — typically from 24 hours to 6 weeks. Once the period ends, the account is automatically reactivated. Self-exclusion, on the other hand, is long-term — from 6 months to 5 years — and cannot be cancelled before the set period ends. Self-exclusion is more effective for problem gaming.

No. Your account cannot be reactivated before the self-exclusion period ends. This is intentional to prevent impulsive decisions. To reactivate after the period ends, you will need to contact our support team and complete a cooling-off period.

If you feel that gaming is having a negative impact on your life, contact our live chat first. We will help you set up deposit limits, a time-out, or self-exclusion. Your privacy will be fully protected and we will be there for you without any judgment.

If you believe a family member is affected by problem gaming, please email our support team at [email protected]. We will assess the situation and take the necessary steps. Speak directly with the person involved in a compassionate way and encourage them to seek professional counselling.

Need help? We are always here

Contact us now to learn more about responsible gaming or to use our protection tools. Our Bangla support team is available 24/7 to serve you.

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